To what is this pertaining?

So we are not on the cruise to Geirangerfjord today.  It seems that I had been given the wrong information when I had called the Hurtigruten call center yesterday, as the ship was not in the harbor when we arrived this morning. We stopped by to see our trusty tourist agent, and she made some calls and determined that yes, the spring Hurtigruten schedule does begin today, but it starts in Bergen! The ship doesn’t get to Ålesund until day 2, remember?  We had kept Sara home from school and she was disappointed that she’ll be missing tomorrow as well. That leaves only one more day for Sara at Emblem Skole. Sad. So anyway, our cruise is going to be tomorrow, not today as we’d been told by the call center. Maybe the person on the English line hadn’t really understood me, I speculated. Hurtigruten call center is not always good quality, the tourist agent explained, they are now located in Slovenia. Slovenia? Oh, yes, it seems that the Norwegians are not too pleased about the recent introduction of call center outsourcing to their culture. This made Jon and me laugh; we both have a background in call center management and outsourcing is a controversial issue in the US.  Norway seems so serene and peaceful to us, sort of a step back to simpler times, but in a good way. I wonder if outsourcing will take away from that – only time will tell.